PRIVACY POLICY

1. Privacy at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you.

Data Collection on This Website

• Who is responsible for data collection? Data processing is carried out by the website operator. You can find their contact details in the "Legal Disclosure" (Imprint) of this website.

• How do we collect your data? Your data is collected when you provide it to us (e.g., via contact forms or email). Other data is collected automatically by our IT systems (e.g., browser type, operating system, or time of access).

2. Hosting (Wix)

We host our website with Wix (Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel). Wix is a tool for creating and hosting websites.

When you visit our site, Wix collects data such as your IP address, date/time of visit, and technical details. This is necessary for the technical operation of the site.

Wix operates globally. Therefore, data may be transferred to countries outside the EU (e.g., the USA). Wix ensures an adequate level of data protection by complying with the EU-U.S. Data Privacy Framework.

3. General Information and Mandatory Requirements

Data Protection

We treat your personal data confidentially and in accordance with statutory data protection regulations and this Privacy Policy.

Data Controller

The party responsible for data processing on this website is:

Merzdorf Cembalobau

Bahnhofstraße 6

75196 Pforzheim (Germany)

Email: info@merzdorf.de

4. Data Collection & Cookies

• Contact Form / Email: If you send us inquiries (e.g., for repairs or new commissions), your details will be stored for the purpose of processing the request. We do not share this data without your consent.

• Cookies: Our website uses cookies to ensure security and optimize user experience. You can configure your browser to refuse cookies or notify you when they are sent.

5. Google Maps

We integrate maps from Google Maps (Google Ireland Limited). Your IP address is transmitted to and stored by Google. This is based on Art. 6 (1) (f) GDPR (legitimate interest in being found easily) or Art. 6 (1) (a) GDPR (consent via cookie-banner). For details, see Google’s privacy policy: https://policies.google.com/privacy.

6. Your Rights

You have the right to access, rectification, erasure, and restriction of your personal data at any time, as well as the right to data portability and the right to lodge a complaint with a supervisory authority.

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GENERAL TERMS AND CONDITIONS (T&C)

1. Scope

These General Terms and Conditions apply to all contracts, deliveries, and services provided by Cembalobau Merzdorf (Proprietor: Susanne Merzdorf, hereinafter "Seller") to its customers.

2. Conclusion of Contract

The presentation of instruments on the website or in brochures does not constitute a legally binding offer but rather an invitation to place an order.

For custom-made instruments (new builds), the contract is concluded upon written order confirmation or the signing of a separate construction agreement.

3. Prices and Payment

• Prices valid at the time of the individual offer apply.

• Current price lists are non-binding and provided upon request.

• Invoices are payable within 14 days of the invoice date without deduction, unless otherwise agreed.

4. Retention of Title

The delivered goods remain the property of Cembalobau Merzdorf until full payment of all claims has been made.

5. Delivery, Shipping, and Transfer of Risk

• Shipping Method: Due to their sensitivity, keyboard instruments are usually delivered by specialized piano movers or personally by us. Shipping and packaging costs are borne by the customer.

• Transfer of Risk: For shipments, the risk of accidental loss or damage passes to the customer as soon as we have handed over the instrument to the carrier.

• Inspection: Customers are requested to inspect delivered goods immediately for completeness and transport damage. Visible damage must be reported to the carrier and us immediately.

• Acceptance: For restorations or new builds, the instrument is deemed accepted once the customer takes possession or does not refuse acceptance within 14 days after notification of completion.

6. Right of Withdrawal (Cancellation)

Note on Custom Orders: According to § 312g (2) No. 1 BGB (German Civil Code) and similar international consumer laws, the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and whose production is determined by an individual choice or specification by the consumer (e.g., harpsichords built to custom specifications).

7. Warranty and Liability

• Statutory warranty rights apply.

• Natural Materials: Wood is a living material. Minor variations in color, grain, or climate-related changes (e.g., minimal movement of wood) do not constitute a defect.

• Climate Responsibility: The customer is responsible for maintaining a suitable indoor climate (recommended: approx. 45-55% relative humidity). The warranty does not cover damage caused by improper storage, lack of care, or unsuitable environmental conditions.

8. Final Provisions

The law of the Federal Republic of Germany applies. Should any provision of these T&C be invalid, the remainder of the contract shall remain in effect.